Information and feedback are two very important sources by which business moves are based. If you want to learn about your customers' thoughts on you, your product and/or services, or if you simply want to gather personal information from them, do a market research survey. Market research surveys or telephone surveys are a must if you want first-hand information from both current customers and clients. A telephone survey is a direct research tool which is reasonably reliable and inexpensive. It is wise and practical for businesses to launch a customer satisfaction survey or customer service phone survey and use the data gathered to plan more effective sales and marketing campaigns. But the question is, does your team have the time to do the interviews? Phone survey companies offer a variety of phone survey services – phone market research, customer survey services, customer service satisfaction surveys. CAT BPO’s highly trained call agents can do a survey over the phone to find out what your market really thinks of you. Through a telephone survey, we will interview your customers and ask them the right questions to provide you with the market information that applies to your business. Our agents are trained to effectively collect as much valuable information as possible. We also provide Quality Assurance analysts to monitor all agents, ensuring call quality. Our agents will follow a script that you provide, or we can create one for you to poll the opinion of your valued customers. If you don't know what's on your customers' minds today, we'll launch a customer phone survey to find out and let you know. You can then track the progress and success of your campaign through CAT BPO’s proprietary software SugarCRM.
	Trade Show Leads Follow-Up
	Thousands of companies spend significant dollars each year exhibiting at trade shows and other events in an effort to collect qualified sales leads. Here are some reasons businesses exhibit at trade shows:
		To generate leads for future sales To build a mailing list with quality names To find better or cheaper suppliers To research the competition To build rapport with current customers To generate excitement around a new product To increase company's visibility within the industry
		Whatever your reason or goal is, tradeshow success lies in leads nurturing, and not only on your performance at the show. Your success requires thoughtful, calculated leads follow-up on all viable leads that you and your team generated from the exhibition floor. CAT BPO can take care of your trade show leads nurturing. We understand that in lead qualification, timing is critical. Our team of professional callers will quickly call your raw, unqualified leads so that no opportunity gets lost and you can immediately begin leveraging the time of your sales team. We guarantee Quality Assurance in all outgoing calls and we give you access to SugarCRM, our proprietary business software for tracking your trade show leads. After the show has ended, we begin leads qualification immediately -- we contact your leads by email and phone. We prepare and send specific information your potential customers requested and even include a personalized message. Constant communication and delivery of detailed product or service information that directly address customer needs will help you solidify the sale. For don’t let a hot prospect become a cold lead because too much time has passed before you've made contact.